Shipping & Returns
At One Tribe Apparel we pride ourselves on fast shipping and USA based customers almost always receive their orders in 2 to 4 business days.
Other brands that sell harem pants often ship from Thailand which means you'll wait 4+ weeks to receive your pants!
We know that when you find a style you love that you want it ASAP and that's why we bring all our inventory to the USA and ship from here for fast delivery!
International shipping times vary depending on country but you will receive tracking information for your order once it ships.
4 business days or less VS. 4 weeks or more from the other guys
Which sounds better to you?
Shipping Fees are as Follows:
- Domestic (United States):
- Free Shipping on Orders > $60
- $5.00 Flat Rate Shipping on Orders < $60
- International (Canada):
- Free Shipping on Orders > $100
- $12.00 Flat Rate Shipping on Orders < $100
- E-Packet Canada (weight based) - Most Affordable
- International (All Countries Listed in Dropdown Below)
- E-Packet (weight based, most affordable) Up to 21 Business Days
- USPS International E-Packet (weight based) 7 to 12 Business Days
- USPS International Flat rate - $20.00
International Orders & Customs: All customs and import taxes levied on orders are the sole responsibility of the buyer and not of One Tribe Apparel LLC. All items are shipped from the USA and any potential buyer should evaluate beforehand if they will have goods held by their local customs or post office.
Furthermore, it is not the responsibility of One Tribe Apparel LLC to contact foreign customs agencies or post offices. Our job is to deliver the package to the correct local post office, we have no control over government agencies and the customer as the local resident is better suited to resolve these issues.
We now ship internationally to all of the following countries:
All our harem pants, aladdin pants & kimonos are handmade making each item unique. A small percentage of the time this leads to a defect like a small hole or a tear in a seam. If you have a defect or a problem with your item you can either return it for a full refund within 30 days (see policy below) or you can send us a photo of the problem to Sales@OneTribeApparel.com and request a replacement.
As long as you make the request within 30 days of receiving your order and the photo shows the defect we'll send you a replacement pair free of charge. In all other cases, return fees will be borne by the customer.
IMPORTANT: Please email us at email@example.com before returning your order.
30 Day Returns (from date of delivery): All harem pants, aladdin pants, shorts, boho kimonos, yoga bags & straps are eligible for returns up to 30 days past delivery no questions asked as long as they are returned in like new condition. Return fees are to be borne by the customer.
14 Day Returns (from date of delivery): All products in the accessories collection including tapestries, jewelry & flash tattoos are eligible in this group.
Made to Order Bags = All Sales Final: No returns are accepted on our line of made to order handbags. Each bag is crafted individually for you and shipped from our studio in Thailand therefore we cannot accept cancellations or returns.
In the rare event of a defect, please contact us directly to resolve.
Please email us at firstname.lastname@example.org before sending anything back as the return address is different for different items.
It can take up to 7 days for returns to be logged in by our shipping department after the items are received at our warehouse, after which refunds will be issued. Shipping costs are non refundable.
Harem Pants & Kimonos must be sent to:
One Tribe Apparel
807 Airport Access Road, Unit D
Traverse City, MI 49686